30 Day Return Policy
Kiwi Industries items are returnable within 30 days of receipt as long as they are in new, unused/unwashed condition and still have the original tags and packaging. Any damages must be reported within 30 days of purchase for a replacement.
RETURNS FOR ITEMS PURCHASED FROM A RETAILER OTHER THAN KIWIINDUSTRIES.COM
If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer.
RETURNS FOR ITEMS PURCHASED FROM KIWIINDUSTRIES.COM
For your protection, we recommend you return all items via a traceable carrier such as UPS or FedEx. Kiwi Industries is not responsible for lost packages.
Returns must be returned prepaid; we cannot accept C.O.D. deliveries. Once the original item(s) are received at Kiwi Industries, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Kiwi Industries to refund your credit card upon receipt. Gift orders are eligible for exchange only.
Exchanges are shipped free of charge. Please contact firstname.lastname@example.org to receive a call tag.
Please include a copy of your packing list or receipt so that we may quickly process your return.
If you need assistance with an exchange, return, or new purchase, please call us at (505) 332-9090 or email us at email@example.com.
Items purchased at a price discounted at more than 50% off the original price through any promotion or combination of promotions, including but not limited to sales and coupons, are not eligible for return. At times, free products are given away as part of a promotion. Free products received during a promotion are not eligible for return.
Please mail your return package to:
8138 Avenida La Prestina NE
Albuquerque, NM 87109
telephone 505.332.9090 | firstname.lastname@example.org